Refund policy

Effective Date: October 21, 2024

At Elixir, we prioritize the quality and safety of our products, including our ISO 22000 certified spirulina powder. We strive to ensure customer satisfaction; however, due to the nature of our products, we do not offer refunds or returns.

1. No Refunds or Returns Policy

All sales of our spirulina powder products are final. We do not accept returns or issue refunds once the product has been purchased. This policy is in place because our products are consumable and cannot be resold once opened for safety and hygiene reasons.

2. Damaged or Defective Products

In the rare case that you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will review the issue and, if deemed necessary, offer a replacement.

To report a damaged or defective product, email us at info@withelixir.com with:

• Your order number

• Photos of the damaged or defective product

• A description of the issue

3. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, feel free to reach out to us at:

Email: info@withelixir.com